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Traveler's Aide
Do you need help resolving an issue with an airline, hotel, vacation rental, cruise line or rental car company? USATODAY.com's travel ombudsman Linda Burbank wants to hear from you. E-mail her at travel@usatoday.com. Please include your name and telephone number.

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Sound too good to be true? It's probably a glitch
Question:I live in New Zealand, and recently my wife and I traveled to San Diego. We were extremely disappointed with Xpress Shuttle, an airport transportation operator.

Overbooked hotel can strike you out
Question: A hotel customer made a reservation in August 2006, guaranteed with a credit card, for July 27-30, 2007, for the induction of Tony Gwynn into the Baseball Hall of Fame. But the hotel contacted her weeks before the event to tell her that it had been overbooked and couldn't honor her reservation.

Book hotel carefully: Photos might not give true picture
Traveler's Aide column: What are your rights if you discover the photos on a hotel website don't really reflect the property? Linda Burbank intervenes on behalf of a frustrated traveler.

River cruise takes a detour on wheels
Traveler's Aide column: When a French river cruise turns into a series of bus tours, a disgruntled passenger seeks compensation.

All aboard but your baggage
Traveler's Aide column: When a traveler's request for a refund languishes for two years, consumer advocate Linda Burbank intervenes to find out why, and explains how you should document any correspondence when seeking compensation.

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Vacation Rentals By Owner — A great vacation site to find vacation home rentals, bed & breakfasts, condos, B&B´s, beach houses, hotels, cabins & vacation villa rentals. Rent from vacation rental owner´s and save big on accommodations for family vacations, events and reunions. Don´t forget to ask the vacation rental owners about possible travel discounts. Why stay in a hotel, when you get so much more from a vacation rental listed by the owner.