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Traveler's Aide
Do you need help resolving an issue with an airline, hotel, vacation rental, cruise line or rental car company? USATODAY.com's travel ombudsman Linda Burbank wants to hear from you. E-mail her at travel@usatoday.com. Please include your name and telephone number.

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Traveler's Aide: What to do when your hotel room isn't right
It's better to get issues fixed while you're still there, rather than filing complaints after your stay.

Traveler's Aide: Overweight flier policies enforced inconsistently
Any policy on seating for larger passengers should be administered respectfully. But that's not always the case.

Points reward refund goes to wrong credit card
When you redeem points for a ticket and then cancel, you might get points or miles back.

Traveler's Aide: What does an airline owe you when you're forced from first class?
Opt for a downgrade refund rather than simply accepting vouchers towards future travel.

Traveler's Aide: Hotel changes pet policy, turns dog owners away
Some 29 million Americans travel with their pets every year, but finding pet-friendly hotels isn't always a walk in the park.

Traveler's Aide: Wrong name on plane ticket leads to rough ride for a refund
Changing your name on an airline ticket may not seem like rocket science, but it's anything but simple.

Traveler's Aide: Delayed flight causes cruise insurance confusion
Travel insurance is a smart investment for cruisers. But sometimes getting your claim paid requires a little extra effort.

Traveler's Aide: When a hotel claims a refundable rate isn't
Hotels and resorts may have onerous cancellation policies, particularly during peak travel times.

Traveler's Aide: Why you should always buy trip insurance for a cruise
Cruisers need to stop thinking about cruise fares like they do airline tickets, and more like concert tickets.

Traveler's Aide: Customer gets lost looking for GPS refund
Consumer columnist Linda Burbank explains why you should always look carefully at your rental-car contract.

Refund request checks hotel guest into circle of confusion
Kristy Chan was double billed for her stay at a Howard Johnson and received multiple explanations for the charges, none of which added up.

Traveler's Aide: Who's responsible to tell you if your flight's been canceled?
Airlines tinker with their schedules all the time. Unfortunately, proper notice of changes doesn't always trickle down to travelers.

Traveler's Aide: Dream Greek honeymoon turns into travel nightmare
From the closed hotel to misconnecting scheduled flights, Holly Jenkins' Santorini honeymoon was anything but sweet.

Traveler's Aide: Missed your flight? Call the airline immediately!
Passengers who miss their flights may have a narrow window of opportunity to avoid paying more for rebooking on the next flight.

Traveler's Aide: Whose check-in line is it, anyway?
If a check-in area is being used for two different flights at the same time, should the airline should notify passengers so they don't stand ...

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